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DOLE launches One-Stop Service Center for OFWs


The Department of Labor and Employment (DOLE) has launched a one-stop service center for overseas Filipino workers (OFWs) on Monday, August 15.

The launching of the service center was spearheaded by Labor Secretary Silvestre Bello III in response to President Rodrigo Duterte’s directive to make it easier for OFWs to avail the services of the government.  It aims to make government services more accessible to Filipinos who are currently working or planning to work overseas.

The One-Stop Service Center for OFWs (OSSCO) is located at the ground floor of the Philippine Overseas Employment Admininstration’s main office at Blas F. Ople Building in Ortigas Avenue corner EDSA, Mandaluyong City.  It will be open from 8:00 A.M. to 5:00 P.M., Monday to Friday.

Bello said that the OSSCO will reduce transportation expenses (from transferring from one processing office to another), and shorten the processing time of their documents as the Duterte administration continues to push for a 72-hour document processing time.

Various government offices included in the OSSCO are:

  1. Department of Foreign Affairs (DFA)
    • Passport Services
    • Passport Validity Extension for Balik-Manggagawa (vacationing Workers)
  2. Overseas Welfare Workers Administration (OWWA)
    • Processing of OWWA Membership/Renewal of Membership
  3. Technical Education and Skills Development (TESDA)
    • Assistance for Competency Assessment
    • Verification of Certificates and Special Order
    • Assistance for Replacement of National Certificates (NC)/Certificates of Competency (COC)
    • Training Assistance and Scholarship Program
  4. Professional Regulation Commission (PRC)
    • Issuance of Professional License
  5. Maritime Industry Authority (MARINA)
    • Issuance/ Revalidation of Seaman’s Book
  6. Home Development Mutual Fund (HDMF)
    • Processing of Pag-ibig Membership
    • Philippine Health Insurance Corporation (PHIC)
    • Payment of Philhealth Contribution
    • Member registration and updating
  7. Social Security System (SSS)
    • Registration and Membership Data Amendment
    • Acceptance of Loan and Benefits Claim Applications
    • Loan Verification and Status
    • UMID Capturing and Card Releasing
  8. Philippine Statistics Authority (PSA)
    • Processing and Copy Issuance of Certificate of Live Birth
    • Certificate of Marriage
    • Certificate of Death Certificate of No Marriage (CENOMAR)
  9. Bureau of Immigration (BI)
    • Departure Clearance Information
  10. National Bureau of Investigation (NBI)
    • Issuance of NBI Clearance
  11. Commission on Higher Education (CHED)
    • Verification and Authentication of School Credentials
  12. Tourism Infrastructure and Enterprise Zone Authority (TIEZA)
    • Travel Tax Payment
    • Processing of Travel Tax Exemption and Reduced Travel Tax
  13. Philippine Overseas Employment Administration (POEA)
    • Documentation of Workers (Landbased and Seabased)
    • Documentation of Workers-On-Leave/Balik-Manggagawa
    • Registration of Landbased Worker-Applicants
    • Verification/Certification of OFW Records
    • Provision of Legal Assistance

The labor department will also be setting up one-stop centers in all regions in coordination with the regional offices of the agencies cited above, local government units, and other partners and stakeholders.

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