A video of a raging passenger of a local airline has recently gone viral in Facebook. In the said video, a woman was seen complaining about being stuck inside the cabin for more than 2 hours after they were prevented by the airline crews from deplaning the aircraft for safety precautions.
Similar stories of poor customer service from local airlines and other incoveniences incurred to passengers have been trending topics in several social media sites.
To address these inconveniences, the Department of Transportation (DOTr) and Civil Aeronautics Board (CAB) has drafted a resolution to implement deplaning procedures after two hours of tarmac delay, which covers both foreign and domestic airlines.
Here are the new deplaning procedures set by aviation officials:
- Airlines are required to immediately start deplaning procedures of passengers once tarmac delay hits two hours. The count for tarmac delay starts from the time aircraft door closes, whether before take off or after landing. Domestic flights should be done deplaning by the third hour while international flights should be deplaned by the fourth hour, the resolution said.
- Airlines are required to provide adequate food and potable water no later two hours after delay.
- Operable lavatory facilities and medical attention when needed while aircraft is on tarmac must be available.
- The pilot-in-charge should give status update announcements to its passengers every 30 minutes starting from the first half hour of the delay.
- Airlines should provide accommodation, when necessary; food and communication services; and timely updates to passengers regarding status of their flights after deplaning.
- Airlines should also have burden of proof and present adequate and reasonable evidence in cases where passengers cannot be deplaned at the said time frame.
The resolution will be effective 15 days after publication, which is scheduled on Wednesday, August 31.